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Wael Nasr

Former VP Marketing
Bobobobo

Wael is the former Vice President of Marketing at Bobobobo, a leading fashion and travel website in Indonesia. His expertise lies in ensuring a good sync between website’s online and offline marketing efforts to increase web traffic on the website. Customer satisfaction is a key element of any e-commerce strategy and Wael will be sharing his experience in effectively increasing customer retention through customer satisfaction.

Check out the incredible speaker line-up to see who will be joining Wael.

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Day 1

Tuesday, November 3rd, 2015

14:30 How to attract new customers and increase customer retention

•How to create a “sticky” customer
•Lifetime value of the customer vs. the first transaction: How can you create a loyal customer?
•How to reduce the number of clicks from search and payment so that the customer experience is as simple as possible
•How do you engage with your customer without being too intrusive? •How can you consistently over-deliver and increase customer satisfaction?