View the Latest Edition of eTail Asia >

View All Speakers

Natali Ardianto

Co-Founder & CTO
Tiket.com

A serial entrepreneur and one of the prominent leader in the startup industry in Indonesia.

Natali co-founded Urbanesia.com, a city directory, which has already been acquired by the biggest media company in Indonesia Kompas-Gramedia and also started Golfnesia.com, a golf reservation system, a joint investment between local Indonesia investment and Itokuro, an Internet media company from Japan.

Now Natali is the co-founder and CTO of Tiket.com, an online travel and entertainment system. Natali with the other co-founders have transformed the startup into a very successful and profitable company. With over 5000 tickets sold a day, Natali has scale the technology and startup into an enterprise company.

Check out the incredible speaker line-up to see who will be joining Natali.

Download The Latest Agenda

Day 1

Tuesday, November 3rd, 2015

14:30 How to attract new customers and increase customer retention

•How to create a “sticky” customer
•Lifetime value of the customer vs. the first transaction: How can you create a loyal customer?
•How to reduce the number of clicks from search and payment so that the customer experience is as simple as possible
•How do you engage with your customer without being too intrusive? •How can you consistently over-deliver and increase customer satisfaction?