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Ferry Tenka

CEO
Bilna.com

Having been a part of many successful start ups in Indonesia, Ferry is currently the CEO of Bilna.com a very promising e-commerce firm which he believes will revolutionize the way people shop in Indonesia! Ferry will be sharing with the audience the Bilna case study of how the company has successfully captured Indonesia’s booming market.

Check out the incredible speaker line-up to see who will be joining Ferry.

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Day 2

Thursday, December 3rd, 2015

14:30 Case study: Improving customer experience on and off its website: How has Bilna succeeded in achieving higher customer satisfaction & retention?

· What challenges does the Indonesian e-commerceindustry pose and how can you overcome them?

· Convenience: How can you create the most convenientexperience for the customer?

· Product selection: What products do you showcase andhow do you personalize this for each customer?